Service Concerns

1. Our commitment

We aim to provide a senior, professional and responsive service. If something has not met your expectations, we want to hear about it and to put it right where we can. This procedure explains how to raise a concern and what to expect.

2. How to raise a concern

Please contact us in the first instance at info@bishopsgatevector.com, marking your message “Service concern”. To help us understand and resolve the matter quickly, please include: your name and firm; the engagement or matter concerned; a description of the issue and what has happened; and the outcome you are seeking.

3. How we will handle it

• We will acknowledge your concern promptly, normally within five business days.
• We will review it fairly and, where helpful, discuss it with you.
• We aim to provide a substantive written response within 20 business days; if we need longer, we will tell you why and when to expect a response.

4. Important note on regulatory status

Bishopsgate Vector Advisory Limited is a compliance consultancy and is not authorised or regulated by the FCA. As a result:

• the Financial Ombudsman Service does not apply to its consultancy services, unless legally determined otherwise;
• the Financial Services Compensation Scheme does not apply to its consultancy services; and
• this is a voluntary procedure for raising service concerns.

Bishopsgate Vector Advisory Limited maintains this process voluntarily to provide a clear route for raising service concerns. It is not intended to represent an FCA DISP complaints process. Your legal rights are not affected.

If your concern relates to how we have handled personal data, you may also contact the Information Commissioner’s Office (see our Privacy Policy).

5. Contact

Concerns and questions about this procedure can be sent to info@bishopsgatevector.com.